Creative Product & Service Manager

WHY JOIN GLOBAL KERJA?

Build the Future of Global Careers

At Global Kerja, you will have the opportunity to:

• Shape innovative global career and workforce products.
• Develop international education and professional development services.
• Create visual campaigns using illustration, animation, and digital storytelling.
• Work with international teams and partners.
• Support expansion across Indonesia, Qatar, the Middle East, Asia, and global markets.
• Contribute to education, employment, talent development, and workforce initiatives.
• Help build a scalable global career and talent ecosystem.

Location: Remote –  Global / International
Employment: Full-Time / Project-Based / International Collaboration

Join us in building the next generation of global career and workforce solutions.

Global Kerja — Global Career, Talent & Workforce Solutions

Global Kerja is expanding its international platform and is seeking a Creative Product & Service Manager to lead the development, innovation, design, and delivery of globally competitive products and services across international education, talent acquisition, career development, recruitment, and workforce solutions.

This role combines product management, service innovation, creative design, digital storytelling, illustration, animation, and global market development to create scalable products and services that can serve customers, professionals, employers, educational institutions, and workforce partners worldwide.

JOB POSITION OVERVIEW

The Creative Product & Service Manager will be responsible for transforming ideas into market-ready products, digital services, training solutions, career programs, recruitment services, and creative campaigns.

The successful candidate will help establish Global Kerja as a globally recognized career development and workforce solutions platform, creating products and services that are:

• Innovative and market-oriented
• User-centered and commercially viable
• Visually engaging and digitally scalable
• Adaptable to international markets
• Consistent with Global Kerja’s global brand
• Designed for measurable customer and business impact

The position will work closely with management, technology, education, recruitment, media, marketing, creative, and international business development teams.

KEY RESPONSIBILITIES

1. Global Product Strategy

• Develop and execute product and service strategies aligned with Global Kerja’s international growth objectives.
• Identify opportunities for new digital products, career services, education programs, recruitment solutions, and workforce services.
• Develop scalable product concepts suitable for multiple countries and markets.
• Establish product roadmaps, priorities, timelines, and performance objectives.

2. Service Innovation & Development

• Design innovative service models for international education, career development, recruitment, talent acquisition, and workforce solutions.
• Develop customer-focused solutions for job seekers, professionals, employers, institutions, and international partners.
• Continuously improve existing products and services based on market demand and customer feedback.
• Develop standardized service models that can be replicated across international markets.

3. Creative Design, Illustration & Animation

• Lead the creative development of illustrations, character designs, digital storytelling, animation, infographics, educational materials, and campaign visuals.
• Use creative storytelling to simplify complex career, education, recruitment, and industrial concepts.
• Develop visual assets for websites, social media, training programs, presentations, advertising, and digital platforms.
• Establish a recognizable and consistent Global Kerja visual identity across international markets.

4. Digital Product & User Experience

• Collaborate with IT and digital teams to develop user-friendly products and services.
• Contribute to UI/UX concepts, digital content structures, customer journeys, and platform experiences.
• Support the development of websites, career platforms, learning platforms, recruitment solutions, and digital services.
• Ensure creative assets are optimized for web, mobile, social media, and digital marketing channels.

5. Creative Project Management

• Manage creative and product development projects from concept through implementation.
• Establish project workflows, creative standards, production timelines, and quality-control processes.
• Coordinate designers, illustrators, animators, developers, content creators, and external creative partners.
• Ensure projects are delivered on time, within scope, and according to quality standards.

6. Global Market Research

• Monitor global trends in employment, recruitment, education, workforce development, technology, and creative industries.
• Analyze customer needs and market opportunities across Asia, the Middle East, Europe, Africa, and other international markets.
• Identify opportunities for localization of products and services.
• Conduct competitor and industry analysis to strengthen Global Kerja’s global positioning.

7. Cross-Functional & International Collaboration

• Work closely with IT, Recruitment, HR, Education, Marketing, Media, Operations, and Business Development teams.
• Collaborate with international partners, employers, educational institutions, recruitment organizations, and workforce stakeholders.
• Support international expansion projects and market-entry initiatives.
• Build creative and operational systems that enable collaboration across countries and time zones.

8. Performance & Service Excellence

• Establish and monitor KPIs for products, services, creative campaigns, and customer experience.
• Analyze product performance, customer satisfaction, engagement, conversion, and commercial results.
• Identify improvement opportunities and implement continuous optimization.
• Maintain consistent service quality across all Global Kerja markets.

GLOBAL EXPANSION RESPONSIBILITIES

The Creative Product & Service Manager will contribute to Global Kerja’s international expansion by helping develop solutions that can operate across different:

• Countries and regions
• Languages and cultures
• Employment markets
• Education systems
• Recruitment environments
• Customer segments
• Digital platforms

The role may support expansion initiatives across:

Indonesia → Qatar → Saudi Arabia → GCC → Asia → Europe → Africa → Global Markets

QUALIFICATIONS

• Bachelor’s degree in Fine Arts, Business, Product Design, Media, Graphic Design, Digital Design, Information Technology, Marketing, or a related field.
• Master’s degree is preferred but not mandatory.
• Minimum 1 year of experience in product management, service development, creative industries, digital media, design, marketing, or a related field.
• Strong understanding of creative product and service development.
• Experience with illustration, animation, character design, visual storytelling, or digital content production.
• Understanding of project management and product development workflows.
• Experience working with digital creative tools, design software, CMS platforms, and digital production environments.
• Strong analytical, creative, leadership, communication, and problem-solving abilities.
• Ability to work independently and collaboratively in a multicultural environment.
• Strong interest in international markets, technology, education, recruitment, and workforce development.

CREATIVE & DIGITAL SKILLS

Candidates with experience in the following areas are encouraged to apply:

• Illustration
• Digital painting
• Character design
• 2D/3D animation
• Motion graphics
• Storyboarding
• Visual storytelling
• Graphic design
• UI/UX
• Adobe Creative Cloud
• Digital content production
• CMS platforms
• Social media creative production
• AI-assisted creative tools
• Digital marketing
• Product design
• Creative project management

COMMUNICATION SKILLS

English — Required

• Professional English communication skills.
• Ability to communicate effectively in international business environments.
• Ability to prepare and present ideas, product concepts, proposals, and creative strategies in English.
• Strong written and verbal communication skills.

Additional international languages are an advantage.

IDEAL CANDIDATE PROFILE

We are looking for a creative and strategic professional who can combine:

Creativity + Product Thinking + Technology + Business + Global Vision

The ideal candidate is:

• Creative and innovative
• Entrepreneurial and solution-oriented
• Customer-focused
• Comfortable working with technology
• Strong in visual communication
• Able to manage multiple projects
• Interested in international career and workforce markets
• Comfortable working with multicultural teams
• Capable of transforming ideas into practical products and services
• Passionate about education, employment, talent development, and global workforce solutions

Send your CV: admin@globalkerja.com

Subject: Application – Creative Product & Service Manager